We also value your feedback and suggestions — they help us continually improve the Consultants Insurance Online experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Follow us!
We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, resources and information.
APRA’s operational risk standard, CPS 230, is now moving from preparation into practical business testing, and consultants should not assume it is only a problem for banks, insurers and superannuation funds. While the standard directly applies to APRA-regulated entities, its expectations are increasingly being pushed through contracts to the advisers, technology specialists, project managers and other consultants that support critical operations. - read more
Recent Australian insurance market commentary points to a more disciplined phase for cyber insurance underwriting. Premium pressure may not be as severe as it was during the peak of the hard market, but insurers are increasingly asking businesses to prove that their cyber controls are working, not merely that they exist on paper. - read more
Australia’s latest insurance complaints data is a timely reminder that buying cover is only one part of risk management. The figures point to continuing pressure across general insurance, with disputes commonly linked to claim delays, declined claims, communication breakdowns and disagreements over how policy wording should apply. - read more
Australian consultants approaching renewal season may have more negotiating room than they have had for several years, with Marsh’s latest Global Insurance Market Index showing another quarter of falling commercial insurance pricing. - read more
In the competitive world of consulting, building a resilient business is essential for both growth and sustainability. Understanding how to reduce risks is a vital component of this resilience. Consultants, whether seasoned professionals or new freelancers, must be aware of the myriad risks that can impact their business operations and client relationships. - read more
Professional indemnity insurance is a type of insurance designed to protect professionals against claims made by clients for losses or damages incurred due to the services they have provided. It essentially acts as a safety net, safeguarding professionals when things don't go as planned, whether because of an error, an omission, or alleged negligence. - read more
Public liability insurance is a type of insurance coverage that protects businesses and individuals from the financial risks associated with claims of personal injury or property damage to third parties. Essentially, it is a safety net that helps manage the potential costs that come with accidents or mishaps that occur in the course of conducting one's business activities. - read more
In the fast-paced world of freelancing, building a strong personal brand is not just an option; it’s a necessity. For consultants, your brand sets you apart from the competition and acts as your professional identity. Personal branding helps convey your values, skills, and the unique perspective you bring to the table. - read more
Knowledgebase
Insurance: In law and economics, insurance is a form of risk management primarily used to hedge against the risk of potential financial loss.
